Managing Service Performance ( Key Performance Indicator) - PFI

Transfer the responsibility of financing and managing capital investment services of government space, assets, and inventory to the private sector including the

• construction,
  
• management,
  
• maintenance,
  
• refurbishment and replacement of government assets and inventory

in return for lease charges that

• commensurate with the level, quality and timeliness of service provision
  

as well as an amount sufficient to ensure returns on investment

• where the asset and facilities will be transferred to the government at the expiry of the concession period

Question to be asks.....

• What KPI parameter to be monitor and measure? Down time, Up Time,
  
• What is the fundamental of KPI? Energy consumption, communication Efficiency
  
• What tool to be used for measuring performance? FMS.

The parameters to be monitor and measure.

• construction - development progress,project management
  
• management - coordinating with end user.
  
• maintenance - inventory, assets and space.
  
• refurbishment and replacement of government assets and inventory according to schedule